‘Social Listening’: Unilever Aims to Harness Vaseline’s Viral TikTok Trend.
As a product discovered over 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline could hardly be considered an natural focus for social media algorithms.
However, its rise as a popular subject on TikTok has thrust it into the lead of an promotional upheaval, in which large companies are allocating substantial funds to content creators and devoting less capital to marketing items in conventional outlets.
The Path from Petroleum to Platforms
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who observed drillers applying to their skin with a derivative of drilling. Currently, a wave of content from users have recorded its extensive utilization in “everyday tips”.
It has been touted as a solution for polishing footwear or making fragrance last longer, as well as a fix for creaky hinges. Users have even applied it to combat the nuisance of crisp flavouring sticking to fingers.
Harnessing the Hype
Spotting its digital renaissance, strategists within the corporation boosted the tips by having their research teams evaluate the claims and providing creators with the outcome data.
Suggestions that it lessened the sting of chili on the mouth were given the thumbs up. So too were ideas it could lengthen scent duration and restore leather handbags. Proposals that it might bleach teeth or lengthen eyelashes were refuted.
The ‘Digital Ear’ Approach
Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. Yet this viral episode has helped convince executives to turbocharge spending on content creators.
This observation of social channels to guide corporate planning has been dubbed “social listening”. The company's chief executive, freshly instated, has suggested it is aiming to spend 50% of its massive marketing spend on social media content.
Adapting to New Consumer Habits
Selina Sykes, who is spearheading the social media effort, said the company was just evolving with contemporary approaches of connecting with customers. She said interacting online “without killing the party” was paramount.
“How can companies join discussions credibly? This remains our core objective as brands, dating to when neighbors chatted over fences and sharing usage tips.
“We are witnessing a departure from a mass communication approach, where we would just send out ads … Today, it's numerous dialogues, diverse communities. The shift of the algorithms means that these communities feel niche, yet they are vast.
“Ensuring your product is discussed by users, mentioned by individuals, this builds credibility and connection. Creators are critical to that. We’re really scaling this advocacy model.”
A Revolutionary Change in Media
This plan mirrors profound shifts occurring in how media is consumed, with the youth demographic allocating more attention to social media platforms than traditional TV, print, or radio.
The transition is visible in declines in traditional media advertising. In the UK, ad revenues for primary networks have fallen by more than £600m in inflation-adjusted terms since 2019.
The Creator Economy Boom
Additionally, it points to a merging of functions as corporations essentially turn into content studios, partnering with a multitude of digital creators to boost their products.
An industry expert from a leading agency said: “Naturally, an exodus of attention out of certain traditional media outlets and they’re spending a lot more time on Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Numerous corporations inform us people trust recommendations from the individuals they follow compared to commercial messages. This is a persistent pattern.”
He noted companies can reduce costs by investing in creators over big traditional media campaigns, which also permits simpler message refinement to see what works.
Such methods are increasing. Marketing investment on digital creator partnerships is growing fourfold quicker than total media spending. In the US, it has increased by over 100% since 2021 and is expected to hit multi-billion dollar sums in 2025.
TV's Lasting Role
Even with this transformation, executives said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to drive countrywide discourse.
She added: “Among the most effective advertising investments is still the Super Bowl. The issue isn't broadcasters claiming: ‘Our relevance has faded.’ The focus is on who seizes focus … I believe there is absolutely a role for them.”